Frequently Asked Questions
Your guide to premium materials and reliable service.
What are your delivery options for heavy building materials?
We offer specialized crane-truck delivery for bulk items like timber, bricks, and cement. Standard shipping is available for smaller hardware items, and we provide local curbside pickup for all online orders.
Can I return unused materials from my project?
Yes, we accept returns on stocked items within 30 days of purchase, provided they are in original condition and accompanied by a receipt. Please note that special order items and custom-cut timber are non-refundable.
Do you offer trade discounts for contractors?
Absolutely. Gills Building Supplies offers competitive trade pricing for industry professionals. Please contact our support team to set up a trade account and access bulk volume discounts.
How do I calculate the amount of material I need?
We provide several online calculation tools for flooring, decking, and aggregates. If you have a complex project, you can upload your blueprints via our contact form for a professional quantity estimate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. For established trade accounts, we also offer monthly invoicing terms.
Are your timber products sustainably sourced?
Quality and sustainability are our priorities. All our timber is sourced from FSC or PEFC certified forests to ensure we are supporting responsible forestry practices.